Privacy statement
What is a privacy statement and why is it important?
We know that your personal information is important to you and also what it is for PulpoLine.com. This privacy Statement informs you as to how we use your personal information, and explains your rights regarding how we use it. Please read this privacy Statement to understand how and why we use your personal information.
If you provide us with personal information about another person, make sure you have their permission and let them know that this Statement of privacy applies to them.
Who controls your information
For the purposes of the data protection legislation applicable, Pulpoline.com is the data controller. You will find our contact details in the Contact us section.
Information that we may collect and process
We may collect and process the following categories of data:
Information you give us
- Full name;
- E-mail address;
- Telephone numbers;
- Payment details;
- Business address;
- Professional title.
Cookies
For more information about our use of cookies, read our Cookie Policy.
We may also process other information, that are not personal data within the meaning of the data protection act.
Why we collect and process your information
Without the collection and use of information you provide to us or that we obtain about you, it would not be possible we can provide you with our products and/or services.
We use the information that we have about you in the following ways:
Information you give us. We will use this information to:
To comply with our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- To provide you with information about new products or services that we offer that are similar to those you have already purchased or enquired about.
- To contact you from time to time with market research purposes. We may contact you by email, phone, fax, or postal mail.
Information we collect about you. We will use this information:
To administer our products and services and for internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys.
- To improve our products and services to ensure that content is presented in the most effective manner for you.
- As part of our efforts to keep our products and services safe and secure.
- To measure or understand the effectiveness of the marketing information and products that we offer to you and others, and to help provide you with the most relevant information.
We must have a legal basis to collect and use your personal information, then set:
Necessary for your subscription. The personal information about you and other users registered under the same subscription plan is retained and used for:
- To provide you with a quote.
- To provide you with information about the product or service.
- To receive a payment.
- To provide customer care and service.
Required by law: We use your personal information to comply with any law and regulations where we are required to do so.
Our legitimate interest: We use your personal information for our legitimate interests as shown below. We have taken into account any risk of privacy and we have ensured that your data protection rights are not affected. We believe these uses benefit our customers. If you have any question, please contact us at hola@pulpoline.com
- Training: for training purposes, and compliance of customer care. We will inform you if a call is being recorded at the beginning of the call so that you can decide whether to continue with the call or not.
- Statistical analysis: we combine and gather personal information for the analysis that can help us understand our customers and develop better products and services.
With your consent: for some of our applications, we rely on your consent to collect and use your personal information. It gives you the option to consent or not. When we collect your consent, we explain why we need it and how you can change your mind in the future.
With whom do we share your personal information
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we hold with them or you;
- Media companies that require the data to select and to provide you marketing information relevant to you and others;
- Third-party service providers to provide web sites and application development, hosting;
- partners of storage of data and that provide virtual infrastructure;
- Partners that provide payment processing services on our behalf;
- Analytics providers and search engines that assist us in the improvement and optimization of our products or services.
If a service provider needs to access information about you to perform services on our behalf, you do so under our strict instructions, including policies and procedures designed to protect your information.
We may share your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may share your personal data to the prospective seller or buyer of such business or assets;
If PulpoLine.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
If we have an obligation to share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of PulpoLine.com its customers, or others.
Data retention periods
Our goal is to retain your data only for as long as necessary. As long as you continue as a client with us, we will retain your data as detailed earlier in this statement. The retention period will be 24 months from the date of termination of our terms of service. We have a high number of customers who return to buy our service after a period of absence from the termination of his contract. This period of retention allows data to be reused when needed. However, you can request that your data be deleted at any time within this period. We will respond to your request and we will complete the complete removal within 30 days.
There are periods you specific legal to data from payment, taxes, and billing information, that would remain in accordance with the law (which is currently 10 years).
Security
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access and use.
Despite how effective they are as modern security practices are, no security system is physical or e-mail is completely secure. The transmission of information via the Internet is not completely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while transmitted to us via the Internet. We will continue to review the policies and implement additional security capabilities as new technologies are available.
Although we will do everything possible to protect your personal data, we cannot guarantee the security of personal data you transmit to us. Any transmission of data is at your own risk. Once we have received your personal data, we use appropriate security measures to try to prevent unauthorized access.
Where we store your data
We store your information on the location of your choice, either in the EU or in the united states. UU., it has been indicated in the initial stage of the contract. The physical files are stored in secure facilities at our business address. The electronic files are stored on secure servers or in the cloud. We use cloud solutions for web hosting or software solutions patented delivered through the cloud. Your data will not be transferred between our servers without your permission.
Your rights
As an individual, according to the legislation of the EU, have the right to request:
- To provide you with information about whether we process your data and details relating to our processing and we provide a copy of their personal data (‘right of access’);
- Correct and/or update the inaccurate data that we hold about you without undue delay (‘right to rectification’);
- The right to object to the processing of data relating to you (‘right to object’);
- In certain circumstances, be restricted to the processing of their personal data (‘right to restriction’);
In certain circumstances, to delete their personal data without undue delay (i.e., the "right to erasure"). and, in certain circumstances, provide the personal data that you have provided us with in a structured format, of common use and mechanical reading (‘right to data portability’).
When we process your data solely on the basis of your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal.
You also have the right to lodge a complaint with the Commission for Protection of Data at any time.
The exercise of your rights may be subject to certain conditions and it is possible to also ask you to provide more information before we can respond to your request.
You can exercise your rights by contacting our Data Protection officer at the address or email address indicated below.
Changes to this statement
We reserve the right to change this Statement from time to time in our sole discretion. If we do make any changes, we will post on our web site. At the foot of this document you will find the date of the last update of this Statement.
Contact us
Questions, comments, requests and complaints regarding this privacy Statement and the information we hold are welcome and should be sent to us at hola@pulpoline.com
We strive to meet all the requests quickly and efficiently.
Last updated: march 2, 2021
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